FAQ



Do I need to be a professional to use your Lab? 

No. We welcome professionals, amateurs and everyone in between.

 

How do I get started?

You do not need to set up an account to start working with us.  To start, you can download our on line ordering software ROES and simply start ordering! In ROES, you will supply us with all the information we require to open a client file for you.

 

Do you make test prints?

Yes. We want to be sure that the colour you see you on your monitor is what you get back in your prints.  Please send us a target file or image of your choosing with ROES. In the “special instruction” area of the order form please indicate TEST/FIRST ORDER. If you are outside of Winnipeg this will be mailed to you free of charge.

 

My test prints don’t match my monitor. What now?

If you are calibrated properly with a calibration device and your test prints still do not match your monitor for colour and/or density first make sure that your files are embedded with a colour space profile such as Adobe 1998 or SRGB.
If they are then download and apply our soft-proof profile to see if the shifting colour or density may be due to the paper and/or printer the files were printed on.
Should they still not match with soft proofing, then re-calibrate your monitor with your calibration device. If the prints are still not matching your monitor, please call us for further assistance.

Please see the Colour Management section for information and details.

 

So which is better: RAW or JPEG?

There is no single answer, as this depends on the type of photography you are doing. In most cases, RAW files will provide the best solution due to their technical advantages. RAW files give the photographer far more control, but with this comes the trade-off of speed, storage space and ease of use. When you shoot JPEG, your files are only as good as your camera’s ability to make decisions on processing. One key advantage of RAW is that it allows the photographer to postpone applying adjustments– giving more flexibility to the photographer to later apply adjustments themselves, in a way which best suits each image.

A RAW file needs to be developed (processed) into a final JPEG or TIFF image before it can be printed.